mawart Casino & Sportsbook Terms

When you open an account on mawart, you enter into an agreement with us about how our platform operates, what we expect from you, and what you can expect from us. These terms set out the rules for deposits, withdrawals, account security, dispute resolution, and the jurisdictions where our services are available. We keep our terms straightforward and written in plain language so you understand your rights and obligations.

Our terms apply to everyone who uses mawart—whether you are in Jakarta, Surabaya, Bandung, Medan, or Semarang. They cover your account, your use of our live-dealer tables, sportsbook, and slot games, and your interactions with our payment systems (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfers). We also explain what happens if there is a dispute and how we handle your personal data.

This page outlines our key policies. For the complete legal terms, refer to the full Terms & Conditions document available in your account settings. If you have questions about any term, our support team can clarify.

Account Opening and Eligibility on mawart

To open an account on mawart, you must be at least 18 years old and a resident of a jurisdiction where our services are legally available. We do not offer our services in jurisdictions where online gaming is prohibited by local law. You are responsible for verifying that access and use of mawart comply with your own jurisdiction's law. When you register, you provide your name, email, phone number, and date of birth. All information must be accurate and truthful. If we discover false information, we reserve the right to suspend or close your account.

We require account verification before you can deposit or withdraw. Verification involves uploading a government-issued ID and proof of address. This is a standard anti-money-laundering requirement, and we take it seriously. Once verified, your account is active, and you can fund it via your preferred payment method. We support DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and direct bank transfers (mobile banking, local payment, online payment, e-wallet).

You are responsible for keeping your account password secure. We recommend enabling two-factor authentication for added security. If you suspect unauthorized access to your account, contact our support team immediately. We will investigate and take steps to secure your account. However, we are not liable for losses resulting from your failure to keep your password confidential or from your own negligence.

Deposits, Withdrawals, and Our mawart Payment Policy

Deposits on mawart are processed instantly once you confirm the transaction through your payment provider. Your balance updates immediately, and you can begin playing. We do not charge deposit fees, though your bank or wallet provider may. Withdrawals are subject to verification. We review your account history and the Result Archive to ensure your balance is legitimate before processing. This typically takes a few hours during business days, though complex cases may require longer review.

We process withdrawals to the same payment method you used for deposit. This is a security measure to prevent fraud. If you need to change your withdrawal method, you must update it in your account settings and reverify, which takes another business day. We do not offer guaranteed withdrawal timelines—processing depends on your bank or wallet's internal confirmation speed. Weekend and holiday processing may take longer. During Idul Fitri, Idul Adha, Imlek, or Nyepi, expect additional delays.

We reserve the right to refuse or delay a withdrawal if we suspect fraud, money laundering, or violation of our terms. We will notify you of the reason and work with you to resolve the issue. If your account is flagged for compliance review, we may place a temporary hold on withdrawals while we investigate. This is not punishment—it is standard practice across legitimate platforms.

Bonus Terms and Conditions on mawart

We occasionally offer bonuses or promotional credits to new or existing players. Any bonus we offer comes with specific terms: a minimum deposit requirement, a playthrough requirement (the amount you must wager before withdrawing bonus funds), and an expiration date. Bonuses are not guaranteed and may be withdrawn at any time. We reserve the right to modify or cancel any promotion without notice.

Bonus funds are separate from your real-money balance. You must complete the playthrough requirement using bonus funds before you can withdraw them. If you withdraw before meeting the requirement, any remaining bonus is forfeited. We do not offer fixed bonus amounts—any promotional offer is subject to terms and conditions that we communicate clearly at the time of offer.

Game Rules and Settlement on mawart

All games on mawart—live-dealer tables, slots, and sportsbook markets—are governed by specific rules. For live-dealer games (blackjack, roulette, baccarat, Dragon Tiger), the dealer's actions and the house rules determine the outcome. For slots, the random number generator determines the spin result. For sportsbook markets, official league or tournament results determine settlement. We settle all markets fairly and according to the rules we publish.

If a technical error occurs during a game (for example, a connection drop or a display glitch), we investigate and settle the market based on the server-side record, not your screen display. Our server records are the authoritative source. If you believe a market was settled incorrectly, you can dispute it within 48 hours of settlement. We review disputes and respond within a few business days. If we find an error, we correct it and credit your account. If we find the settlement was correct, we explain our reasoning.

Jurisdiction and Service Availability

Our services are available only where local law permits. We do not offer our services in jurisdictions where online gaming is prohibited. Users are responsible for verifying that access and use of mawart comply with their own jurisdiction's law. We may restrict or terminate service in any jurisdiction at any time if we determine that offering our services would violate local law.

If you access mawart from a restricted jurisdiction, we may suspend your account and forfeit any funds. We are not liable for losses resulting from your violation of local law. If you are unsure whether mawart is available in your jurisdiction, contact our support team before opening an account.

Dispute Resolution and Our mawart Support Process

If you have a dispute with mawart, contact our support team first. We respond to support requests during business hours via chat in the app or email. We aim to resolve disputes within a few business days. If we cannot resolve your dispute informally, we follow a formal dispute resolution process outlined in our full terms. This may involve arbitration or mediation, depending on your jurisdiction.

We keep records of all transactions, game outcomes, and account activity. These records are available in your account's Result Archive and transaction history. You can download your account history as a CSV or PDF file for your records. If you need to dispute a specific transaction, provide the transaction ID and date, and we will investigate.

Data Privacy and Security on mawart

We protect your personal data using industry-standard encryption and security practices. Your ID documents, payment details, and account information are encrypted and stored securely. We do not share your data with third parties except as required by law or to process your transactions (for example, sharing payment details with your bank to process a withdrawal).

We retain your data according to local data protection laws. You can request a copy of your data or ask us to delete your account. To do so, contact our support team. We process requests in accordance with applicable privacy regulations. For full details, see our Privacy Policy

Termination and Account Closure

We reserve the right to suspend or close your account if you violate our terms, engage in fraud, or use mawart in ways we determine to be harmful. If we close your account, we will notify you and explain the reason. You can withdraw any remaining balance, subject to verification. If your account is closed due to violation of our terms, we may forfeit any pending bonuses or promotional credits.

You can also close your account at any time by contacting our support team. Once closed, you cannot reopen the same account, though you may register a new account if you wish. Any remaining balance will be withdrawn to your registered payment method.

These terms are subject to change at any time. We will notify you of material changes via email or in-app notification. Your continued use of mawart after a change constitutes acceptance of the new terms. If you do not agree with any change, you may close your account. For the complete legal terms, refer to the full Terms & Conditions document in your account settings or contact our support team.