mawart FAQ
Users of mawart ask questions across several areas: how to set up an account and complete identity verification, how deposits and withdrawals work, what games and markets we offer, how to stay secure, and what to do if something goes wrong. This page answers the most common questions so you can find answers quickly without contacting support.
We have organized the FAQ by topic so you can jump to the section that matters to you. Each answer is written to be concrete and practical—we name specific payment methods, explain step counts, and describe typical timeframes. If your question is not answered here, or if you need help with a specific account issue, our support team is available to assist.
For detailed information about our terms of service, data handling, or legal obligations, please read our Terms & Conditions and Privacy Policy. Those pages cover the full scope of how mawart operates and what your rights are as a user. This FAQ is a quick reference; the legal pages are the authoritative source.
Topics covered in this FAQ
- Account and registrationhow to start, KYC verification, password recovery
- Payments and transactionsdeposit and withdrawal via DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, and bank transfer
- Games and marketsfootball betting, live-dealer tables, slots, and esports
- Security and account careaccount protection, promotion codes, and support languages
On the mawart login page, click the "Forgot password?" link. Enter your email address or username, and we will send you a password reset link to your registered email. Click the link in the email to create a new password. The link expires after one hour for security. If you do not receive the email, check your spam folder or contact our support team. For security reasons, we do not reset passwords over the phone or chat—only via email.
In your mawart account settings, you can enable two-factor authentication (2FA) to add an extra layer of security, update your email and phone number, change your password, manage your payment methods, and adjust your communication preferences (such as opting out of promotional emails). You can also view your full transaction history and game results in the Result Archive. If you wish to close your account, contact our support team—we will guide you through the process and explain any account balance or retention requirements.
Payments and transactions
If your deposit or withdrawal does not complete, check your mawart account to see if the transaction shows as pending or failed. If it shows as pending, wait a few hours—some payment methods take time to process. If it shows as failed, the funds should return to your original payment method (DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, or bank account) within one to two business days. If the funds do not return, or if you see a charge but no credit to your mawart account, contact our support team with your transaction ID and payment method. We will investigate and resolve the issue.
mawart does not charge fees on deposits or withdrawals. However, your payment provider (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, or your bank—online payment, e-wallet, mobile banking, local payment) may charge a small fee depending on your account type and transaction size. Check with your payment provider for their fee schedule. The amount you request is the amount that will be deducted from your mawart account; any payment-provider fees are separate and charged by them, not by mawart.
Games and markets
mawart offers four main categories. Live-dealer tables include blackjack, roulette, baccarat, and Dragon Tiger in multi-camera studios with real dealers. Football and sportsbook markets cover Liga 1, Piala AFF, Champions League, Premier League, and other tournaments. Slot games include Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways 2. Esports markets cover Mobile Legends, Free Fire, and PUBG Mobile. Each category is accessible from the main menu, and you can browse available games and markets at any time.
If you have a promotion code, enter it in your account settings under "Promotions" or "Bonus Codes." Paste the code exactly as provided and click "Apply." The system will validate the code and show you the promotion details (such as bonus terms and expiry date). If the code is valid and you meet the eligibility requirements, the bonus will be credited to your account. If the code does not work, check that you have entered it correctly and that it has not expired. Contact our support team if you need help.
Security and support
Our support team handles English and Indonesian. You can contact us via in-app chat or email, and we will respond in the language you use. Response times vary depending on demand, but we aim to reply within a few hours during business hours. For urgent account security issues (such as suspected unauthorized access), contact support immediately and we will prioritize your case. During major holidays such as Idul Fitri or Idul Adha, response times may be longer.